MunichEscape.com Terms and Conditions

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MunichEscape.com Our Terms and Conditions

Below are our Terms and Conditions

Property booking

Your property is booked upon receipt of the booking deposit.
This prepayment should be made by credit card, paypal, wire or by telephone.
Your booking is not confirmed until World Escape LLC receives the pre-payment, and you have received the confirmation email from World Escape LLC.
This confirmation email contains all your booking details such as the address of the property, contact details, balance due on arrival, and other arrival and departure instructions.
On arrival, you must pay the rental balance and the refundable damage deposit. The payment method is described in more detail in your reservation confirmation email.

Payment details

You should pay the remaining balance in cash upon arrival.
Under certain circumstances, payment can be made by credit card which incurs a 3% (Visa or MasterCard), or 4% (American Express) additional fee. For more information, please read the property description.
Under certain circumstances, payment can also be made via bank transfer provided that:

the corresponding net amount is received in our bank account 1 week prior to arrival (bank charges are paid for by the guest)
we have confirmed reception of such amount in writing

Cancellation Policy

All cancellations or changes must be made via email or fax. Cancellations or changes by phone are not accepted.
The pre-paid booking deposit will not be refunded in the event of cancellation.
In the event of cancellation of a fully paid booking (100% of stay) , there is a cancellation charge corresponding to the number of days it was made prior to the day of arrival:

More than 90 days before: 25% of the total amount.
30-89 days before: 50% of the total amount.
Less than 30 days before: 100% of the total amount.

In the event that the guest changes the dates or property, it will be considered a new booking and will be subject to the standard cancellation procedures.
It is strongly recommended that clients purchase holiday cancellation insurance. Any cancellation, including force majeure, will be subject to the aforementioned cancellation policy.
If World Escape should be unable to provide the guest with the property that has been booked, they reserve the right to transfer the guest to a property of similar characteristics. If no agreement can be reached, both contractual parties are authorised to cancel the contract. In such event, World Escape will refund all monies paid by the client (excluding the cost corresponding to those days that the client has used the property, where applicable). World Escape will not be liable for further claims by the client.

Damage deposit

Upon arrival guests will be asked to provide a damage deposit as well as a valid credit card number as guarantee for the property and its content for any damages caused.

Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your accompanying party will be deducted from your damage deposit, and that you will also be liable for any excess damages.

Depending on the property, a damage deposit ranging from 200-500 euro will be requested upon arrival. This damage deposit should be paid in cash or by credit card. Please see your confirmation email to see which method of payment is required.

Cash. All damage deposits paid in cash will be refunded in full at check-out, and following an inspection of the property for any damages.
Credit card: All deposits paid with a credit card will be refunded to that same card used for payment made, between 4 to 7 days following departure into the property, and after inspection for damages.

Arrival and Departure

Preparation for arrival

Please ensure that you provide us with your correct arrival time so that we can plan your check-in and keep your contact person informed of any changes or delays.
Your contact person will have your contact number and email in the event that we need to contact you with regards to your arrival time. You can send this information via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or call on (+1).646-233-1537.
Your confirmation email clearly states where you can find your contact person on the day of your arrival.

Arrival day

You should call your contact person when you arrive at the airport (or 1 hour prior to arriving at your destination city in car) and they will inform you if you should make your way:
- To the property, where our check-in agent will receive you and give you the keys, as well as further apartment information
The property will be available at the check in time show on the property page details, however we will always try to accommodate clients arriving early if we possibly can. It is extremely important that we have your correct arrival time. You will be obliged to wait for your contact person and your check-in will be delayed if we do not have this information.
Please remember that each property has his onw check-in time between 13.00h and 02.00h and some of them has a late check-in fee if you arrive late.

Your departure from the property

You should leave the property before or at 11:00. Leaving after 11:00 without prior authorisation will be penalised.
If you need to leave the property at a later time, please ask if this is possible at check-in. We will try to meet your request if we do not have an early arrival the following day. If it is possible, you may stay until 18:00 but this will be subject to an additional charge. Leaving any time after 18:00 will entail an additional charge corresponding to the full rental price per night of the property.
On the day of your departure you should leave the property clean and tidy with all waste correctly disposed of. Please leave the keys on the table and close the door behind you after making sure that you have all your personal belongings with you and after ensuring that the main door to the building is not locked with a key.
We can book a taxi prior to your departure if you request one in advance.

Cleaning Service

The property will have been cleaned prior to guests arrival.
Before leaving, the client is obliged to leave the property in perfect conditions, i.e. all waste should be correctly disposed of and the property tidied. If not, there will be an additional cleaning charge.

The client should inform World Escape of the number of guests in the booking.
Only those persons indicated in the booking made by the client may enter the property, unless an alternative agreement has been reached with World Escape.
The number of clients using the property should not exceed the number assigned to each property, except for in the case of infants under the age of two.
Pets are not allowed unless permission has been specifically granted.
Should the client fail to comply with any of the aforementioned Terms and Conditions, World Escape reserves the right to ask the client to leave the property, and the client in question can not request any form of compensation.

Conduct in the property

Loud music and parties are strictly prohibited. Guests in a World Escapes apartment should be aware that if loud music is played, or a party is held, and the neighbours complain and/or police are called, you may be immediately removed from the property regardless of the time, day or night.
Noise regulations and respect for other residents between 22:00 and 10.00. We would appreciate your full cooperation in this matter and we hope you understand that these rules are necessary, as our properties are located in residential buildings with people that have to get up early and go to work. The quiet time in the evening for the neighbours should therefore be respected.
The client, on signing the contract at check-in agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves. If this person, or any of the accompanying party behaves in an unsuitable and incorrect manner, World Escape reserves the right to ask the person and their accompanying party to leave the property. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the client will lose all payments made including the property rental and the deposit..
May we remind you that on booking property with World Escape you automatically accept our Terms and Conditions, which we expect you to comply with.

Liability

Neither World Escape nor the owner will be held responsible for any direct or indirect damages caused to the property as consequence of use by the client. This includes damages, insurance, loss due to fire, theft, and misconduct.
In the event that the client fails to comply with the aforementioned Terms and Conditions, World Escape reserves the right to ask the client to leave the property, and the client in question can not request any form of compensation.

Our website

All the property descriptions and information apply to the published properties. Whilst World Escape will do everything in its power to make sure that the details are correct and as accurate as possible, World Escape will assume no responsibility for any errors or omissions that may occur.

World Escape also reserves the right to change the published information on the website at any time including prices, descriptions, and photos.

World Escape reserves the right to update any of these Terms and Conditions at any time if it is deemed necessary, and in the interest of the company.

Users are responsible for reading the Terms and Conditions outlined on this page. Accepting the use of this website immediately implies that they have accepted any changes that may be made by any third party, and that the third party commits to complying with these changes.

These Terms and Conditions do not affect the statutory rights of the user.

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